Quarter 4:
Q: Was everyone at our company helpful and courteous?
A: 96.30% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 96.30% said yes
Q: Did our customer care person understand and meet your needs?
A: 96.30% said yes
Q: Was the work performed to your satisfaction?
A: 96.30% said yes
Q: Was the work area left neat and clean?
A: 96.30% said yes
Q: Would you use our company again and recommend us to others?
A: 96.30% said yes

Customer Comments:

• EVERYONE WAS GREAT - TREATED WITH RESPECT
• FIRSTECH DID A PROFESSIONAL JOB AND WERE HELPFUL WITH ASSISTANCE IN FILLING OUT GRANT APPLICATIONS
• OUTSTANDING JOB
• YOUR GUYS DID A GREAT JOB REMOVING MY TANK - WILL RECOMMEND YOU OTHERS
• WORK WAS COMPLETED AS SCHEDULED
• VERY HAPPY WITH SERVICE - EVERYTHING AS PROMISED
• VERY SATISFIED. VERY COURTEOUS, PROFESSIONAL AND HELPED ME THROUGH THE PAPERWORK.
• I WAS VERY PLEASED WITH THE WHOLE EXPERIENCE
• THEY WERE NUMBER ONE IN THEIR FIELD - THE BEST
• VERY PROFESSIONAL

Quarter 3:
Q: Was everyone at our company helpful and courteous?
A: 100% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 100% said yes
Q: Did our customer care person understand and meet your needs?
A: 100% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 100% said yes
Q: Would you use our company again and recommend us to others?
A: 100% said yes

Customer Comments:

• COULDN'T BE HAPPER WITH THE WORK DONE
• YOUR REP CAME TO THE VILLAGE WITH A VERY GOOD PROGRAM AND THEY DID THE BEST OF ANY CONTRACTOR IN THE VILLAGE

Quarter 2:
Q: Was everyone at our company helpful and courteous?
A: 100% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 100% said yes
Q: Did our customer care person understand and meet your needs?
A: 100% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 100% said yes
Q: Would you use our company again and recommend us to others?
A: 100% said yes

Customer Comments:

• THANK YOU FOR YOUR PROFESSIONALISM AND TIME EXPLAINING THE JOB

• FIRSTECH WAS EXTREMLY PROFESSIONAL, DID WHAT THEY SAID THEY WOULD DO WHEN THEY SAID THEY WOULD

• EVERYTHING WAS DONE IN A VERY PROFESSIONAL MANNER

• EXCELLENT SERVICE - GOOD WORK PERFORMANCE

Quarter 1:
Q: Was everyone at our company helpful and courteous?
A: 100% said yes
Q: Where we able to respond to your needs in a timely manner?
A: 95.45% said yes
Q: Did our customer care person understand and meet your needs?
A: 100% said yes
Q: Was the work performed to your satisfaction?
A: 100% said yes
Q: Was the work area left neat and clean?
A: 100% said yes
Q: Would you use our company again and recommend us to others?
A: 100% said yes

Customer Comments:

• I COMPLIMENT YOU ON YOUR SERVICE AND WORK

• WAS THE BEST SERVICE I EVER RECIEVED